Data Processing as a Service
Absolut-e offers extensive data processing solutions including data collection, validation, sorting, summary, aggregation, analysis and reporting. Our solutions convert the raw data into a meaningful information that will reveal important business insights through APIs and KPIs.
Sudden increase in customer service calls to disconnect service
One fine day, a leading mobile network company noticed a sudden increase in disconnect request calls from its customers which resulted in increased churn rate. The very next day, its VP looked at the analytics and got shocked with the churn rate impact. On further analysis, he discovered one of the competitor introduced a new service plan which lead to increase in churn rate. This situation could have been handled better, if critical information was available to the decision authority (VP) on time via data driven notifications. With information on hand, VP could have setup counter offers as part of automated decision system.Real time KPI standings would have helped VP to act fast by providing counter offers through customer support agents. Read more...